TicketFast®

Sample TicketFast ticket
Download an Actual Sample Ticket
Requires Adobe Acrobat Reader
TicketFast® is the most convenient way of receiving your tickets. When you select TicketFast® as your delivery method during purchase, you'll receive your tickets via email. Not only will you get your tickets right away, but you can print them out anytime before the event.

Skip queues!
No more waiting for mail delivery or pickup lines for tickets. Get to the venue, present your TicketFast® ticket and enjoy the show.

Questions & Answers



Ticket being scanned at an event
Ticket being scanned
at an event.
Q. How does TicketFast® work?
A. It's fast, simple and convenient! Here's how it works:
  1. Select
    Choose TicketFast® as your delivery method.
  2. Buy
    Purchase your ticket(s).
  3. Print
    Tickets will be emailed to you as an attached PDF file. Save the attachment onto your computer.

    You now have your ticket stored. Print them at your convenience. All you need is Adobe Acrobat Reader 5.0 or higher (free)

  4. Enjoy
    At the venue, your tickets will be scanned at the gate for entry into the event. Enjoy!


Q. Are there benefits to choosing TicketFast®?
A. Yes! Convenience.
  1. You get your tickets right away, without waiting in will call lines or for mail delivery.
  2. You print them out anytime. No more worrying about misplacing your tickets!
  3. You can forward them to others attending the event so they can print their own tickets and meet you at your seats.


Q. Which email from Ticketmaster contains my TicketFast® tickets?
A. Your TicketFast® tickets are delivered to you via email as an attachment.
When you select TicketFast® as your delivery method during purchase, you'll get two emails. The first is your order confirmation email. This email only confirms your order and may not be used for entry into the event. Soon after, you'll get another email containing your TicketFast® ticket(s) as a PDF attachment. You must open the attachment and print out the ticket(s) for entry into the event.


Q. Do I need any special hardware or software to use TicketFast®?
A. You probably already have everything you need. All you need are:
  1. Printer - Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more is able to print TicketFast® tickets. Use 8.5" x 11" size plain white paper for best results. (If you're unsure of your printer's resolution/dpi, check the printer manual.).
  2. Adobe Acrobat Reader 5.0 or higher. If you do not have it, download it now for free.


Q. Will this ticket be accepted for entry into the event?
A. Yes!
The ticket that is printed through your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other ticket! Click here to see what your printed TicketFast® ticket should look like.


Q. What if I print more than one copy of my ticket or a photocopy is made?
A. Only the first scan of the barcode on your ticket will be allowed entry.
Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name and the last four-digits of the credit card used to make the purchase is on each ticket.


Q. Why isn't TicketFast® available for all events?
A. Only venues with the appropriate scanning equipment can offer TicketFast®.
We are working on increasing venue and event participation, and availability is increasing every day.


Q. What if I cannot print my tickets?
A. Check to make sure you have Adobe Acrobat Reader 5.0 (Free) or higher.
  • Make sure your printer is on and the cables are connected to your computer.
  • Make sure your computer has enough memory available; try closing any unnecessary programs.
  • Still unable to print? Contact us for help.


Q. What if I get disconnected or experience other problems?
A. Choose one that applies to you:

I still haven't received my tickets yet.
  • Go to your Ticketmaster Account and check your order.
  • If your order is not on file, contact us for help.

I received my tickets via email, but they did not print correctly.
  • Open the attachment that came with your email.
  • Save the attachment to your hard drive.
  • Try to print your tickets again.
  • Still unable to print? Contact us for help.


Q. What if I do not receive my tickets via email?
A. First, we suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox, and alter them accordingly. These filters have been known to impede delivery of TicketFast® tickets. Additionally, you may want to add our e-mail address, customer_support@ticketmaster.com, to your list of trusted addresses. If you still are not receiving your TicketFast® ticket please contact us so we can help you with your order. Please have your order confirmation number available.


Q. What if my tickets are stolen?
A. Contact us and we will help you with your order.


Q. What if the background for my tickets prints, but not the ticket information (i.e. event, seats)?
A. Try this:
  • Open the .pdf file in Adobe Acrobat Reader.
  • Select "File," then "Print" from the top menu.
  • In the printer window, check the box that states "Print As Image," then click "Okay."

    Example of the Adobe Acrobat print dialog box

  • Still unable to print? Contact us for help.


Q. I use Outlook Express and I get a message that states: OE removed access to the following unsafe attachments in your mail: 1-23456/LA1.pdf. How do I open it?
A. Alter your security settings. The following instructions are for Outlook Express.
  • In Outlook Express, choose "Tools" then select "Options" and click on the "Security tab."
  • In the "Options" window, look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus," uncheck this option and click "Apply."

    Example of the Outlook Express Options dialog box
    *Wording and placement may vary depending on your operating system.

  • Go back to your email and you will now be able to open the attachment.
  • If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.
  • Still unable to print? Contact us for help.


Q. If I order multiple tickets to the same event, how many emails will I get?
A. You will receive two emails per order--
One confirmation email plus one email with a PDF attachment containing all tickets purchased for that order. The PDF file will have multiple pages with one ticket per page. Please note that if you place an additional order for more tickets to the same event, you will receive another set of emails.



Q. If I order multiple tickets for multiple events, how many emails will I get?
A. In this case, you will receive one confirmation email plus one email with a PDF attachment for each event.
For example, if you purchase one Portland Trail Blazers vs. Charlotte Bobcats game and one Portland Trail Blazers vs. Boston Celtics game within the same order, you will receive one confirmation email, an email with one PDF attachment for the Portland Trail Blazer vs. Charlotte Bobcats game and another email with another PDF attachment for the Portland Trail Blazers vs. Boston Celtics game, for a total of three emails.



Q. If I purchase parking together with my tickets, how many emails will I get?
A. In this case, you will receive three emails--
One confirmation email, one email with a PDF attachment containing tickets to the event, and an additional email with a PDF attachment for your parking. Your tickets and parking will not be contained in the same PDF attachment.