***PLEASE NOTE*** Extensive roadworks are now underway around the Arts Centre Melbourne precinct. Please ensure you plan your journey and allow extra travel time. For more info visit: https://www.artscentremelbourne.com.au/Visit/Road-works St Kilda Road Service Lane outside the Theatres Building and Hamer Hall is closed to private vehicles and taxis. Drop off and/or pick up is not currently available in this location.
Arts Centre Melbourne's undercover car park is open 24 hours a day 7 days a week. The car park entrance is located at the corner of Sturt and Kavanagh St Southbank (behind Arts Centre Melbourne). Car parking for people with disabilities is also available, however, limited spaces are available. Valet parking is available and booking is recommended 24 hrs in advance. Please see the Information for People with Disabilities for further information. For further information on car parking call (03) 9281 8012 or visit our website www.artscentremelbourne.com.au/your-visit/parking-and-access.aspx **Patrons are advised that the car park fills up early when all venues are operating. Alternative Car Parking The Australian Ballet car park is located across the road from Arts Centre Melbourne. The entrance is located on Kavanagh St Southbank. Southbank Car Park, Southgate Avenue, Southbank. Access via City Road or Southgate Avenue.
Arts Centre Melbourne is a short walk from Melbourne's main railway station, Flinders Street Station and is easily accessible from the many trams and buses that travel along St Kilda Road.
Box Office Numbers
Group bookings for events at Arts Centre Melbourne should in the first instance be directed to Ticketmaster Group Bookings on (03) 9685 2477. The availability of Group Bookings for any event will be entirely at the discretion of the promoter.
Box Office Hours
A box office is located on Level 5 of the Theatres Building (under the spire) and is open Monday to Saturday 9am to 9pm and if there is a Sunday performance, 1 hour prior to show time. The box office sells tickets for all Arts Centre Melbourne events.
Box Office Payment
A TTY phone system operates to allow direct access to Arts Centre Melbourne by phone for people with hearing disabilities. The dedicated number for this service is (03) 9281 8441. A hearing system is available in all Arts Centre Melbourne venues except the ANZ Pavilion. The system utilises a FM signal, providing coverage to all seats in the venues via headphones or neckloops, and is available from the venue ushers. There are accessible seating options in all of our venues which can be booked in person at the Arts Centre Melbourne Box Office, any Ticketmaster Ticket Centre or by phone (credit card only) on 1300 136 166. Patrons may seek assistance into the auditorium from any of the front of house staff either at the St Kilda Road Level Concierge Desk in The Theatres Building or in the theatre foyer. There are a small number of wheelchairs available for in-house use (i.e. from carpark to seats) but these must be booked by calling the Concierge on (03) 9281 8298. Accessible car parking is available in the Arts Centre Melbourne car park, however, limited spaces are available. Lift access is available to all levels however, there are steps into and inside the auditorium at all levels. Entrance doors in the stalls are at either end of Z row or doors 3 and 4 with which are close to Row J. There are shallow steps throughout the stalls so the closer to Z row, the less steps there are to negotiate. All the other doors in the stalls are exit stairwells only. The only entrance doors in the circle are at either end of G row or at either end of WHH row. There are steps throughout the circle so the closer to G row or WHH rows the less steps there are to negotiate. The other doors in the circle are stairwells only. There are steps to negotiate for all balcony seats.
Arts Centre Melbourne regularly has performances specifically for children, particularly during the school holidays. Children aged one year and under can attend a designated childrens performance free, provided they do not occupy their own seat. The child can sit on the lap of their parent or guardian. Please contact us to check if the event is designated childrens event. If children, including babies, are attending any other paid performance at Arts Centre Melbourne, they must hold a ticket for that performance. If you would like assistance with feeding and changing facilities, please see a theatre attendant.
Smoking - In the interests of Public health, Arts Centre Melbourne is a Smoke-Free environment. Guided tours - Explore the home of Australia's premier performing arts companies and the theatres they perform in. Learn about the design of the theatres and the history of the site from our trained Tour Guides. Please contact (03) 9281 8000 for tour information.