Australian Open

Location

Maps

Melbourne Park, VIC, 3001

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FAQS

Are you reducing capacity in the arenas?

There will be reduced capacity in arenas and seating will be available in fan pods to ensure physical distancing within each arena. 

How are you ensuring physical distancing throughout the precinct?

To minimise the crowd density and face-to-face contact we are introducing extensive COVIDSafe signage around the precinct to remind everyone onsite of physical distancing requirements, implementing floor markings, staggered seating, as well as ensuring this is supported and facilitated by our workforce.  
We are also maximising the use of outdoor and well-ventilated spaces.

What are fan pods?

Fan pods are groupings of 1-6 seats. Enjoy all the tennis action with your family and friends, by selecting your required fan pod size. Please note that you must purchase all the tickets in a pod.

How will my AO 2021 tickets be delivered?

All tickets purchased through Ticketmaster are now digital, meaning you can easily access your tickets on your phone via the Ticketmaster account or Ticketmaster App, add them straight to your phone’s ticket wallet and share them with your friends and family using the Ticket Forwarding function. No PDFs, no printing, and no paper mean that you’ve always got your ticket with you and you’re COVIDSafe. For more information on how mobile tickets work please click here.

How do digital tickets work?

Digital tickets (also known as mobile tickets) will replace traditional paper tickets.

Digital tickets not only contain all functional and operational requirements such as seat details, barcodes and entry details , b ut also

the ability to include other relevant and important information. As tickets are dynamic, information can be updated as requir ed.

Most importantly, having digital tickets allows for the AO 2021 to operate within COVIDSafe guidelines.

As part of our COVIDSafe plan, all attendees of the AO 2021 should hold their own tickets on their (or their guardian’s) mobile

devices.

All AO 2021 patrons attending the event are required to assign each ticket to a ticketholder using the Ticket Forwarding function.

How does Ticket Forwarding work?

Before the event, make sure all adults have their own ticket on their own phone - that way we can ensure contact tracing, physical distancing and reduce queues at the entry gates.

You can securely forward your ticket(s) from your mobile device or computer via your Ticketmaster account or Ticketmaster App .

Click the ‘Forward’ button, enter each recipients’ details and hit send.

Each recipient will receive an email and a text message. The forwarding process is complete once they have clicked ‘Accept Tickets’.

If plans change and you need to forward it onto someone else, just follow the process again. Those receiving a forwarded tick et must

have a Ticketmaster account. If they do not have an account, they can easily create one when they accept the tickets.

Please note that there will be a delay on Ticket Forwarding functionality prior to the event. All ticket holders will be notified when the

Ticket Forwarding feature is enabled.

As part of our COVIDSafe plan, all attendees of the AO 2021 should hold their own tickets on their (or their guardian’s) mobile

devices. All AO 2021 patrons attending the event are encouraged to assign each ticket to a ticketholder.