Melways reference - Map 2E Ref. G2
Limited on street parking is available in the West Melbourne/ North Melbourne area. Telstra Dome, New Quay Docklands and 83 Batman Street paid car parks are also in close proximity to the hall. Additional paid car parks are available but have restricted opening hours - 185 Rosslyn Street is open until 9pm on weekdays and midnight on Event Nights. 94 Batman Street until 11pm on weekdays and at the corner of Latrobe and Spencer Streets until 10pm every day. Patron Drop Off and Pickup: For safety reasons, patrons should not make arrangements to be dropped off or collected on Dudley Street. Patrons should be dropped off and collected near the corner of Rosslyn St and Adderley St or further along either street away from the hall. Melways reference: 2E H1.
Tram: Routes 24,30,70 and the City Circle stop at the corner of Latrobe & Spencer Streets. Festival Hall is a 8 minute walk along Spencer Street away from the city and left into Dudley Street. Train: North Melbourne Station – 8 minute walk. Turn right directly outside the station and follow Railway Place down. The venue will be on your left Spencer Street Station - 15 minute walk. Walk away from Southbank along Spencer Street and turn left into Dudley Street. Last Suburban Trains from Southern Cross Station, Spencer Street, leave approx. 12am Mon-Sat and 11:30pm on Sun, however these are only a guide and you will need to see www.metlinkmelbourne.com.au for your Train Lines specific times. Bus: Route 220 runs along Dudley Street, use stop number 5. Taxi: For safety reasons, drop off and pick up should be made near the corner of Rosslyn St and Adderley St or further along either street away from the hall. Taxis are advised on the event day of approx finishing times to encourage quicker service times to Festival Hall patrons.
Box Office Numbers
* Prepaid Ticketmaster Ticket Collections * Tickets will be available for collection from 288 Rosslyn Street behind Festival Hall, 1 hour prior to the event. The event night is the only time pre-paid tickets can be collected! The Dudley Street Box Office is located at the Front of Festival Hall near the cloak room and the door 12.
Box Office Hours
Tickets can be purchased from 288 Rosslyn Street, Monday to Friday 9:00am to 4.30pm. 1 hour prior to doors on event nights, cash only tickets are sold from the Box Office on Dudley Street- subject to availability.
Box Office Collection Accepted
PrePaid Ticket Collections: Prior to the event, venue collections can be made from 288 Rosslyn St, West Melb, directly behind Festival Hall, from Mon to Fri, 9am-4:30pm or from any Ticketmaster outlet. On the event night, Venue Collections are available from 1 hour prior to the event from the Ticket Sales window located at the front of the venue on Dudley St, near the Cloak Room. The creditcard holder is the only person who can collect a prepaid ticket. The creditcard used to purchase the ticket(s) and photo ID must be presented at time of pickup.
Box Office Payment
Tickets can be purchased from 288 Rosslyn St, West Melbourne Mon-Fri 9am-4:30pm. Cash, VISA, MASTERCARD and EFTPOS are the only accepted payment methods.
Patrons with disabilities and their carers must contact Administration at Festival Hall directly to purchase tickets to all Festival Hall events on (03) 9329 9699. Tickets are not guaranteed to patrons. To avoid disappointment contact Festival Hall on or before the 1st day of sale for a show. Accessible Seating tickets will not be mailed out and must be picked up from Administration at 288 Rosslyn St on the event night. Guests accompanying disabled patrons should also speak to Festival Hall management before buying tickets. Disabled parking is available at the back of the venue in Rosslyn St. Patrons with crutches or who have any other medical requirements must call administration on (03)9329 9699 prior to event day to discuss options.
For more information please see the Festival Hall Website on www.festivalhall.com.au
Note - patrons who purchase tickets to a LICENSED AREA must ensure all ticket holders will be 18+yrs at the event date and able to present 1 of the Government Approved ID's (learner or driver license, passport, proof of age card, keypass). NO ID, NO ENTRY, NO EXCHANGES, NO REFUNDS!
Cloak Room The cloak room is located on Dudley Street and opens 1 hour prior to doors. Charge $3 per item Conditions of Entry for Ticket Holders: Patrons entering into a licensed area must be over 18 & present 1 of the 5 legally accredited proof of age photo ID Cards at the door to be admitted. No ID, no entry, no exchange, no refund. No passouts, videos, alcohol, cans, bottles, recorders, GoPro Cameras, iPads, lazers, glow sticks, umbrella’s, permanent markers, studded belts or anything deemed to be a weapon. Patrons may be searched on entry. Moshing is a dangerous practice. Stage Diving is prohibited. Camera allowances are assessed on an event to event basis, and is directed by the band and it's management. Please see the venue's website for individual event status. NO SMOKING IN VENUE. NO PASSOUTS Door Entry - Patrons must enter via the door number stated on their ticket. An ATM is located in the main foyer near Door 7 on Dudley St. Access to the ATM is available from approx 1 hour before doors open on an event night. Patrons located in the Balcony and Sections 10 & 12 to see venue staff for ATM access once inside the venue. There is also an ATM in Section 11 which is available to Section 9 & 11 patrons. Patron Drop-off and Pickup Location on Event Days Patrons should not make arrangements to be dropped off or collected on Dudley Street or Rosslyn Street, directly behind Festival Hall- this is due to road closure and safety issues. Patrons should be dropped off and collected from the corner of Rosslyn Street and Adderley Street or further down either street away from the hall. Melways reference: 2E H1. LOST, STOLEN OR DAMAGED TICKETS: Lost, Stolen or Damaged Tickets must be reported to Ticketmaster prior to event day. Please call 136100 (between 9am-9pm, Mon-Sat and 9am-5pm, Sunday). Any Lost, Stolen or Damaged ticket claims will not be considered after doors open on event night. ** Third Party Ticket Buyers ** Festival Hall does not recommend purchasing tickets through a third party ticket seller. EG eBay. Any ticket issues that arise from a third party purchase will not be considered!