STORMING INTO SYDNEY DEC 2020

BEST PRICES

Click on the button below to access Frozen performances with the best value seats in the house at great prices. Tickets from $49.50*

*Disclaimer: $49.50 seats are available in C Reserve price level at the back of the Dress Circle on Wednesday evening and Thursday evening. Tickets are subject to availability. A Ticketmaster handling fee of $8.95 applies.

ME+3 TICKET OPTION

Get a group of 4 together and save up to $77* with a Frozen ME+3 ticket option. To purchase, find your preferred mid week evening performance or Sunday evening and select four seats with ME+3 prices. ME+3 ticket option is subject to availability and available in select performances outside school holidays. Terms and conditions apply.

ME+3 ticket option is valid for select mid week evening performances (Wed and Thu) and Sun evening performances outside New South Wales school holidays and subject to availability. Customer must select 4 seats to access the offer. ME+3 seats are located in the side Stalls and mid Dress Circle. Savings is based on A Reserve ticket price. ME+3 ticket option does not apply the previously purchased tickets. Ticketmaster handling fee of $8.95 applies. All sales final.

GROUP BOOKINGS

GREAT DISCOUNTS AVAILABLE FOR GROUPS 12+

Frozen the Musical has various options for groups with great seats ranging from $79 to $150 per ticket plus get the extended priority access as group bookers.
Contact us to find out more about further discounts for concession tickets and to find the best value performances for your group.

SCHOOL GROUPS

Seeing the magic of a live performance for the first time can transform students’ learning experience.
Special rate available for Schools Groups starting from $60.
Make your Frozen experience even more engaging with our interactive school enrichment materials available for Drama, English and Visual Arts which can be found here.

CONTACT

groups@ticketmaster.com.au

BOOK WITH CONFIDENCE

You can book your tickets with peace of mind knowing that if your performance can’t proceed a full refund or exchange will be available.

If you test positive for COVID-19, or are awaiting test results we will offer you an instant free exchange into a later performance that suits you.

If you wake up feeling unwell on the day of the performance, don’t worry! You can call the Capitol Theatre Box Office and we will happily exchange your tickets into a new performance for you for free.

If we can’t find a suitable date in the future for you then a refund will also be available. For full terms and conditions click here.

VIP PACKAGES

STEP UP WITH CAPITOL CLASS
When you purchase two Capitol Class tickets you will receive:

Two show tickets (Premium or A Reserve as chosen)
A souvenir show program
Two glasses of Veuve Clicquot (or other bar selection)
Two of our famous Choc Top Ice Creams
Luxury chocolate selection
Express package collection from our VIP Capitol Class collection counter before the show
Please note, customers must select two Capitol Class seats (yellow seats on the interactive seat map) when purchasing a Capitol Class Package as this package is designed to be shared between two people.

LIMITED EDITION 3D COLLECTOR TICKET

Make your experience at Frozen the Musical in Sydney extra special with a limited edition 3D Souvenir Ticket.

These tickets will only be available from 1 September - 16 October with new online ticket purchases. Just be sure to select a “collector ticket” specifically when choosing your ticket type.

Customers please note you will need your collector ticket to gain entry to the show. Don’t miss out!

Collector Ticket Delivery Information: In ordering collector tickets, customers provide consent for their contact details to be provided to Frozen The Musical in order to distribute the collector tickets. Collector tickets can only be delivered to customers via standard mail, and cannot be collected from outlets or the venue. Frozen Limited Edition Collector Tickets are not available to those without a valid Australian address. You must provide an Australian postal address to receive Collector Tickets. Dispatch commences from early Nov 2020. If you have not received your collector tickets within two weeks from the performance please contact Customer.help@ticketmaster.com.au including your booking details and "Collector Tickets Not Arrivedâ as the subject.

TICKET TIPS

Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays.
Refer to the interactive seat maps for prices.
For the best value performances, try Wednesday and Thursday evening performances outside of holiday periods.
Book as early as possible to secure the best seats in the house.
We know things can change! So, take advantage of our stress free flexible ticket exchange program.

ABOUT THE SHOW

From the producers of Aladdin and The Lion King, Disney’s new hit musical Frozen is storming Sydney’s Capitol Theatre from December 2020. Adapted from the Oscar-winning film, Frozen the Musical is an inspiring tale of sisterhood and true love that comes to life with gorgeous sets and costumes as well as sensational special effects. Be one of the first to witness this global phenomenon on stage!

FAQS

› What if I am sick on the day of the performance?

If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please contact us online here and we will be happy to exchange your tickets for a future performance. If a suitable performance cannot be found then you are eligible for a full refund.

If you have cold or flu like symptoms on the day you are due to attend a performance then please do not attend the theatre. Please call the Capitol Theatre Box Office on (02) 9320 5000 and we will gladly offer to move you into a future performance or give a refund if no suitable future date can be found.

› Will the theatre have a COVID safety plan in place?

The Capitol Theatre will operate in accordance with its Covid Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The Covid Safety Plan applicable at the time of your visit will be made available on the theatreâs website.

› Will Frozen be playing anywhere else in Australia?

At the moment Frozen is only confirmed to play in Sydney. Subscribe to our newsletter to be up to date with future announcements and ticket releases frozenthemusical.com.au

› How long is the show running in Sydney?

The final performance schedule is still under review. Check the Ticketmaster website for available inventory or subscribe to our newsletter to be up to date with future announcements and ticket releases frozenthemusical.com.au

› Will I still get good seats when tickets are released to General Public?

Yes. We only allocate a certain amount of tickets during presale period. General public tickets will be available across all price categories.

› Can I exchange dates?

Please click here to view the Frozen exchange policy.

› What are the different price reserves or price categories available?

Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Frozen website or Ticketmaster system for pricing.

› Why can’t I find the tickets I want to Frozen in Sydney?

Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.

› Will any more tickets to Frozen be released?

Frozen is currently selling for performances up to 21 February 2021 in Sydney. Sign up to the waitlist at frozenthemusical.com.au to receive news and be the first to know when new tickets for Sydney are available.

› Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?

Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.

› Do I need to purchase tickets in advance?

We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.

› I purchased tickets via a third party site ie: Helloworld, Qantas Holidays, or Flight Centre and have a question or request about my ticket.

Please reach out to your point of purchase.

› What is the performance schedule?

The performance schedule varies. Please visit ticketmaster.com.au for the most up to date schedule.

› What is your babes in arms policy?

Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Please be advised that Frozen is not recommended for anyone under the age of 4.

› What time should I arrive at the theatre?

We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.

› What if I’m running late and the performance has started?

Patrons arriving late will not be admitted until a suitable break in the performance.

How do I retrieve my e-tickets?

If you nominated Print At Home tickets OR mobile tickets as your delivery, please click here for instructions on how to access your e-tickets for Frozen.

Who to contact if I have not received my tickets to Frozen?

If it’s 48 hours before the event and you’re still waiting for your Frozen tickets, click here to contact Ticketmaster Fan Support.

DON’T BE LEFT OUT IN THE COLD