Come From Away | Ticket Exchange Policy

Come From Away | Ticket Exchange Policy

Come From Away Sydney Ticket Exchange Policy

1. Policy applies to performances of Come From Away in Australia.
2. Tickets may only be exchanged for performances of originally purchased season - i.e. Come From Away season in the same city.
3. Exchanges must be made no later than 48 hours prior to start of originally-ticketed performance.
4. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for same performance.
5. Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue:
a. For tickets purchased via Ticketmaster, contact Ticketmaster Customer Service at
b. For group sales please contact your groups representative. This exchange policy does not apply to tickets purchased through the Ticketmaster Groups Department.
c. Tickets purchased via 3rd party providers are subject to their exchange policies.
6. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available.
7. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. Refunds are not otherwise allowed except as guaranteed under Australian consumer law.
8. New special offers may not be applied to exchanged tickets.
9. Exchanges may not be made to reduce the total number of tickets originally purchased.
10. Upon exchange, original tickets will be voided and will not allow access in to the performance. Customers must present newly issued tickets for entry into the performance.
11. Complimentary tickets and resold tickets are not eligible for exchange.
12. Other restrictions may apply. Exchange policy may change or be revoked without notice.
What happens if I am unable to attend because of COVID-19

1.Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.

2.If you are unwell, with any Covid-19 symptoms, please contact Ticketmaster on 1300 558 878 no later than 10am on the day (for a matinee performance) & by midday (for an evening performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to availability). Please note, Ticketmaster call centre operating hours are Mon-Sun 9am-5pm.

3.If you cannot get through by phone, you can fill in the contact request form here and we will get back to you as soon as possible. We recommend that you continue to try to reach us if you need to discuss anything related to your tickets due to COVID related reasons BEFORE to (remove to) your performance date.

4.If you booked your tickets and are an interstate or international traveler and are unable to attend the performance due to travel or quarantine restrictions, please contact customer service no later than 48 hours before your performance and we will work with you to exchange your tickets for a future performance (subject to availability).

5.Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.

6.In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.

7.No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.

8.Please note: We can only assist those who purchased their COME FROM AWAY tickets on Ticketmaster Australia, the authorised ticket seller for the Captiol Theatre, or through approved partners.
Please note:
This policy applies if you wish to exchange your ticket because you can no longer attend a performance of Come From Away at the Capitol Theatre in Sydney, and is in addition to your rights and remedies as a consumer under applicable law (including the Australian Consumer Law).

Tickets come with consumer guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy is intended to limit those rights. For example in the unlikely event that a performance is cancelled you will be entitled to a refund in accordance with applicable law if you do not wish to attend a different performance.
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