Frozen | Ticket Exchange Policy

Frozen | Ticket Exchange Policy

Frozen Sydney Ticket Exchange Policy

1. Policy is valid solely for performances of FROZEN at the Capitol Theatre, Sydney.

2. Tickets may be exchanged solely for different performances of originally purchased production.

3. Exchanges must be made no later than 48 hours prior to start of originally-ticketed performance.

4. A $10 per ticket fee applies up to a maximum of $30 per exchange transaction. Exchange may be subject to additional fees if expedited delivery is requested or if the ticket delivery option selected differs from the original.

5. Fee will be waived within 24 hours of original purchase.

6. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for same performance.

7. Exchanges will only be made for tickets purchased through Ticketmaster:

a. For tickets purchased via Ticketmaster, contact Ticketmaster Customer Service for phone or on-line orders by calling 1300 558 878 .
b. For group sales please contact your Ticketmaster groups representative. This exchange policy does not apply to tickets purchased through the Ticketmaster Groups Department.
c. Tickets purchased via 3rd party providers are subject to their exchange policies.

8. Exchanges will be valued at original face value of the ticket purchased. Additional payments apply if choosing a performance or section that costs more than the original or if exchanges are from an originally-discounted ticket into a performance with no discounted tickets available.

9. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. Refunds are not otherwise allowed except as guaranteed under Australian consumer law.

10. New special offers may not be applied to exchanged tickets.

11. Exchanges may not be made to reduce the total number of tickets originally purchased.

12. Upon exchange, original tickets will be voided and won't allow access in to the performance. Customers must present newly issued tickets for entry into the performance.

13. Complimentary tickets and resold tickets are not eligible for exchange.

14. Other restrictions may apply. Exchange policy may change or be revoked without notice.
Please note:
This policy applies if you wish to exchange your ticket because you can no longer attend a performance of Frozen at the Capitol Theatre in Sydney, and is in addition to your rights and remedies as a consumer under applicable law (including the Australian Consumer Law).

Tickets come with consumer guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy is intended to limit those rights. For example in the unlikely event that a performance is cancelled you will be entitled to a refund in accordance with applicable law if you do not wish to attend a different performance.
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