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Permanently located within the Melbourne Convention and Exhibition Centre, THE LUME Melbourne welcomes visitors this September to their inaugural experience, Van Gogh, an epic adventure into art.

THE LUME Melbourne, Australia’s newest cultural attraction, showcases the world’s finest art on an epic scale. Explore, play, dance and marvel as every surface becomes an animated canvas. Masterpieces spring to life from floor to ceiling, providing visitors the unique opportunity to be immersed in the artistry and the world of Vincent van Gogh, through the eyes of this renowned artist.

Step inside Van Gogh’s famous Bedroom in Arles or be surrounded by his shimmering Starry Night while indulging in the flavours of 19th century France at our reimagined Café Terrace 1888. Curated tastes, evocative aromas, captivating imagery and a stirring soundscape weave together seamlessly to create a one-of-a kind visitor journey.

EXPLORE THE EXPERIENCE

TICKET PACKAGES

SUNFLOWER PACKAGE

Indulge in our special Sunflower Package to make your experience truly unforgettable. The Sunflower Package includes your ticket for entry, front of the line access, a collectable program and a $12 drinks voucher redeemable at the Terrace Café 1888.

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PRE-PURCHASE SOUVENIR PROGRAMS

Pre-purchase your souvenir program and collect on arrival.

Add to your order in the checkout process

PARK FOR $12 WHEN YOU VISIT THE LUME MELBOURNE

Pre-purchase your parking through Ticketmaster or collect a validation ticket at the Information Desk to discount your parking at the South Wharf Retail Car Park or the Melbourne Exhibition Centre Car Park.

Add to your order in the checkout process

FREQUENTLY ASKED QUESTIONS

WHAT YOU NEED TO KNOW BEFORE VISITING

WHAT ARE THE OPENING HOURS OF THE LUME?
THE LUME Melbourne is open seven days a week.
Our Standard Opening Hours are:
Monday - Thursday: 10am - 9pm
Friday: 10am - 10pm
Saturday: 9am - 10pm
Sunday: 9am - 9pm

Last entry of the day has a maximum stay 1 hour.
Opening and closing times are subject to change, please check times on the date you wish to attend.
WHERE IS THE LUME LOCATED WITHIN THE MCEC?
The LUME Melbourne is located at Melbourne Exhibition Centre, 1 Convention Centre Place, South Wharf. It is next to the Novotel Hotel and across the road from DFO South Wharf. The closest entry doors are located at the top of the roundabout. Once inside the building, you will find The LUME located next to Door 17. Please follow all directional signage or reach out to one of the friendly customer service staff for further guidance.
DO I NEED A TICKET?
Yes, ticket bookings are essential.

We strongly recommend you book tickets online in advance. Some sessions, particularly during school holidays, can be heavily booked. To ensure a comfortable and safe visit for all visitors, access to THE LUME is by timed entry.
WHAT ARE THE TICKET PRICES?
Prices and session times vary according to time and date and a $3.95 transaction fee applies. Please refer to Ticketmaster’s website for the official schedule and prices for the date you wish to attend. Note: A limit of 6 tickets per transaction is in place due to current COVID Safe requirements.

Ticket prices start at: $39 - $54 for Adults
$36 - $51 concession (seniors, pensioners and students)
$108 - $152 Family Four pack*
$29 - $41 for youth ages 11-17*
$25 - $35 for children ages 4-10*
FREE for children 3 years and under when accompanied by an Adult

*Not available for every session. Please check the date and time you wish to attend.

It is important that you only buy tickets from our authorised ticketing agent, Ticketmaster. Do not purchase tickets from third party resellers such as Viagogo as we are unable to verify the legitimacy of such tickets, and entry may be denied.

Tips for buying tickets safely and securely: Live Performance Australia (LPA) is the peak body for Australia’s live performance industry. LPA has released this guide which has been developed to better educate consumers about where to buy authorised tickets and the risks of buying from the secondary market.

Click here for more information.
CAN I BUY TICKETS AT THE VENUE?
There are self-service points of sale and a service counter at the venue, however advanced bookings are recommended as some sessions may sell out.
WHEN SHOULD I ARRIVE?
Please arrive 15 minutes prior to the time displayed on your entry ticket to allow for QR registration before access. Due to the popularity of the experience, we may not be able to accommodate you if you arrive outside your ticketed session.
HOW MUCH TIME DO I NEED TO EXPERIENCE THE LUME?
Individual visit times will vary and there is no time limit to your stay. Most visitors can anticipate spending 60-90 minutes.
ARE THERE VAN GOGH PAINTINGS ON DISPLAY IN THE VENUE?
The experience is not an art exhibition in the traditional sense and there are no physical original works by Vincent van Gogh on display.

It is an immersive multimedia art experience which combines high-definition projections of Van Gogh’s paintings with digital surround sound, projected at a scale of 11m high which offers visitors the ability to see the details of the artist’s work unlike ever before. More than 3,000 images transform every wall and floor surface.
WHAT IS THE BEST WAY TO SEE THE EXPERIENCE?
We encourage you to move around freely to view THE LUME from different perspectives. You can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.
WHICH SCENTS ARE DIFFUSED DURING THE EXPERIENCE?
Fragrances and scents are diffused within THE LUME curated to complement and enhance your experience. The scents contain elements associated with Provence in southern France: Cypress from the trees that Van Gogh frequently painted mixed with Lemon/Cyrus that has a fresh, bright feeling associate with sunlight and summer.
IS IT SUITABLE FOR CHILDREN?
Yes. There is no minimum age to visit the experience.
ACCESSIBILITY AT THE LUME - CAN I ACCESS WITH A STROLLER OR WHEELCHAIR?
Yes, the venue is suitable for strollers and is wheelchair accessible. Please click here for more information on Accessibility. You can purchase your accessible tickets with free entry on provision of companion card through the Ticketmaster website.
CAN I TAKE PHOTOS AND VIDEOS?
Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. If you post them in social media use the hashtag #thelumemelbourne so more people can see the experience through your eyes. Please be advised that flash photography is not permitted inside THE LUME. Commercial photography or video is not permitted at THE LUME without prior written permission. If you are planning to film in or around the venue, please contact us.
WHAT IF I AM SICK ON THE DAY OF MY VISIT?
If you have cold or flu like symptoms on the day you are due to attend your session, then please do not attend the venue. Please call us and we will happily exchange your tickets for a future session or offer a refund.
CAN I EXCHANGE DATES?
Yes. You can exchange your ticket up to 48 hours prior to your ticketed date. Please click here to fill out your request and Ticketmaster will get in touch with you directly.
ARE FOOD AND DRINKS AVAILABLE INSIDE THE VENUE? AM I ALLOWED TO BRING MY OWN?
Yes, food and beverages will be available inside the venue at Terrace Café 1888. The menu reflects classic French café culture with a nod to Dutch cuisine. Small bites, light meals, share plates, children’s dishes, and indulgent desserts will feature, alongside a comprehensive selection of alcoholic and non-alcoholic beverages. Bookings are not required.

No outside food or beverage can be consumed inside the venue.
CAN I BRING IN BAGS? WHAT ITEMS ARE PROHIBITED?
We encourage visitors to leave bags at home and to avoid bringing any large items.
Bags may be visually inspected at entry by THE LUME Staff and may be required to be cloaked at the MCEC cloakroom.

The following items are prohibited:
  • Food & Beverage including Alcohol
  • Illegal substances including controlled, dangerous or illicit drugs
  • Flammable devices (flares, fireworks and smoke bombs)
  • Anything that could be used as a weapon such as sharp items including knives
  • Suspicious items or items which may look like a weapon
  • Professional cameras or recording devices
  • Laser pointers
  • Offensive signage or clothing
  • Drones or unmanned aerial vehicles (UAVs)
  • Any other item that may cause harm or public nuisance or could interfere with others in the venue
WHAT ELSE DO I NEED TO KNOW ABOUT MY VISIT?
ARE SCHOOL OR GROUP DISCOUNT TICKETS AVAILABLE?
Discounted school and group tickets are not currently available due to current COVID-Safe requirements. Sign up to THE LUME Melbourne Groups Waitlist and we will be in contact when we have more information.

COVID SAFE

THE LUME is working with the Victorian Government Department of Health to deliver a COVID-Safe experience for everyone. The experience is designed to be a personal journey of exploration allowing visitors to self-distance and provides a contact-free environment. Our top priority is to ensure the safety of our visitors and staff. For more information about venue safety, please click here. Thank you for your understanding and support in helping to keep everyone safe

THE LUME Melbourne acknowledges Aboriginal people as the traditional custodians of the land on which we live and work. THE LUME Melbourne acknowledges and respects the history, culture, diversity and value of all Aboriginal and Torres Strait Islander people and is committed to working respectfully to honour their ongoing cultural and spiritual connections to this country.