Gift Cards

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Give the Gift of Live!

Ticketmaster is the No.1 destination for tickets for live events.

From theatre, comedy and family attractions to top gigs, festivals and sporting events, Ticketmaster has it all.

New events are added daily, so there's always a fresh and exciting reason to keep coming back. Whether you're looking for your own spine-tingling encore or an unforgettable gift for a loved one, a Ticketmaster Gift Card is your ticket to memories that will last a lifetime.

E-Gift Card

Check Balance

To check your Ticketmaster Gift Card balance, click here

Some of our special events and categories

A Ticketmaster Gift Card is the perfect present for fans of music, comedy, theatre, sport, festivals and top attractions all over Australia. In other words, it's the perfect present for pretty much everyone. Visit our homepage to browse all our event categories including Music, Sport, Theatre and more.

Music
Sport
Theatre
Festivals
Family
Comedy
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Event / Venue Cards

These special Event / Venue branded e-Gift Cards are available now!

Why not choose one of our Event / Venue branded cards to make your gift a little more personal.

Hamilton

Buy this Gift Card

Harry Potter

Buy this Gift Card

FAQs

If you have a query about an existing Gift Card order you have placed on our website, please email voucherexpress@ticketmastergiftcard.com and include your order reference so we can find your order.


Buying Ticketmaster Gift Cards

You can buy online at ticketmaster.com.au/giftcards and select between a physical or e-gift card. If you’d prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets.

Yes, you will be given the option to write a personal message when purchasing your Gift Card online. Your message will be included with your order. You will be able to preview your message before you confirm your order.

Yes, once you have selected the first Gift Card there is a button at the bottom of the screen (next to the “Go to payment” button), which says “add another Gift Card”. You can use this multiple time to add as many Gift Cards as you want, up to the basket limit of $450.

If you want to order multiple cards with a larger total value, please see the details for Bulk Orders below.

For bulk or corporate orders over $450 please email corporategiftcards@ticketmaster.com.au.

No, it is not possible use a Gift Card to purchase a Gift Card.

Gift Cards / E-Gift Cards are activated at the time of purchase. If you have received a Gift Card from one of our corporate partners, your card will have already been activated for your convenience.

Yes, if you are interested in placing corporate orders and paying by invoice, please send us your details by emailing corporategiftcards@ticketmaster.com.au

Query about an existing Gift Card order

You will receive an Order Confirmation Receipt by email when you purchase a Gift Card on ticketmaster.com.au/giftcards. If you’ve misplaced it or need a replacement please email voucherexpress@ticketmastergiftcard.com, and include your booking ref. so we can find your booking.

If you have a query about an existing Gift Card order you have placed on our website, please email voucherexpress@ticketmastergiftcard.com and include your booking ref. so we can find your booking.

Ticketmaster E-Gift Cards

These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we’ll email all the details directly to the person you’re giving it to. We can do that straight away, or you can choose a specific date “ it’s completely up to you.

Yes, you can send the e-Gift Card to your own email address. Once you have collected the e-Gift Card and received the PDF you can to print it off.

Yes, you can collect the e-Gift Card and forward the PDF to the recipient yourself if you prefer.

Your e-Gift Card will be sent within 2 hours to the specified email address. Please look in your spam/junk folder. If you still haven’t received it, please email voucherexpress@ticketmastergiftcard.com, and include your booking ref. so we can find your booking.

Spending Ticketmaster Gift Cards

The Ticketmaster Gift Cards / e-Gift Cards can be used as full or part payment in the purchase of tickets, and many of the associated services and merchandise sold online at Ticketmaster.

The Gift Card may also be redeemable at participating outlets, venues and box offices.

On Gift Cards, you can scan the QR code on the back of your card for an instant balance check.

For Gift Cards / e-Gift Cards you can also check your balance by entering the card number on our balance check page here.

Please remember that there is no facility on our website for you to store the balance to use later. You will need to enter the card number at the time of booking.

Select the tickets for your event and proceed to the checkout page. On the checkout please select Gift Card as the method of payment. Enter the 16-digit Gift Card number, and the 3-digit security number/PIN. If there is still an outstanding balance once you have entered your Gift Card, you can either enter another Gift Card or select another method of payment (credit/debit card), until the total balance is cleared, and the booking is complete.

The security number/PIN is on the back of your plastic Gift Card, on the right. For your security it will be covered with a scratch panel which you should only remove when you are ready to redeem your Gift Card. For an e-Gift Card, the security number/PIN will be contained in the pdf that you receive by email once you follow the link to collect your e-Gift Card.

The Gift Card number is the long number in the middle on the back of your plastic Gift Card. For an e-Gift Card, the Gift Card number will be contained in the pdf that you receive by email once you follow the link to collect your e-Gift Card.

No, the order number that you receive when you place a Gift Card order on our website, if the reference that you should use if you need to raise a query with us about an order you have place. This is not the Gift Card number that you will redeem on our website. For an e-Gift Card, the Gift Card number will be contained in the pdf that you receive by email once you follow the link to collect your e-Gift Card.

Yes, you can make part payment with your e-Gift Card and make up the balance with a credit or debit card.

Yes, you can use your Gift Card to pay for multiple bookings until either the balance on the card reaches zero or the card expires.

Our Gift Cards/ e-Gift Cards can only be used in the country that they are purchased from. For example, AU Gift Cards can only be used for Australian events.

Please make sure you purchase cards for the correct country and currency.

Ticketmaster Gift Cards / e-Gift Cards can be redeemed for events sold on our own websites, tickets sold on partner websites with their own checkouts may not have the ability to process our Gift Cards.

Lost / Stolen and Expired Ticketmaster Gift Cards

Your e-Gift Card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience.

The Gift Card is not replaceable if lost or stolen, so it’s very important that you keep them safe until you're ready to make a booking.

Yes, our Gift Cards / e-Gift Cards are activated at the time of purchase, this is the start date, and the point at which the expiry date is set. If you need to check your cards expiry date, you can find it by using the balance check page here.

For all Gift Cards or e-Gift Cards purchased after 5 March 2018 the Card will be valid for 3 years from the date of purchase. Gift Cards and E-Gift Cards purchased on or before 5 March 2018 the Card will be valid for 1 year from the date of purchase. The expiry date is set when the card is purchased. If you need to check your cards expiry date, you can find it by using the balance check page here.

This is not possible - our Gift Cards are valid for 36 months. Please remember to check your cards expiry date and use your card before it expires

Customers please note that Ticketmaster gift cards can only be redeemed for Harry Potter and the Cursed Child Parts One and Two via the Ticketmaster Contact Centre by calling 136 100.

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Terms and Conditions

1.1 Your Card is issued by Ticketmaster Australasia Pty Ltd, an Australian Proprietary Company (ABN 49 089 258 837) of Level 5, 364 Lonsdale Street, Melbourne, Victoria, 3000, (“Ticketmaster”).

1.2 The Card contains the monetary value which was paid, in advance, at the point of purchase. It is not a credit card, charge card, cheque guarantee card, or debit card and the balance on your Card will not earn any interest. Cards other than E-Gift Cards have a minimum value of A$10 and a maximum value of A$450.00. E-Gift Cards have a minimum value of A$10.00 and a maximum value of A$450.00.

1.3 For Cards purchased on or before 5 March 2018, your Card is valid for 12 months from the date of purchase.

1.4 For Cards purchased after 5 March 2018, your Card is valid for 3 years from the date of purchase.

1.5 It is non-refundable and non-returnable, except in accordance with your legal rights. You cannot cancel your Card.

1.6 Your Card has no cash redemption value and cannot be exchanged for cash, nor can any cash advance be made on any portion of the value that was loaded onto your Card at the time of purchase.

1.7 You cannot exchange your Card for a different denomination or type of gift card, nor can you consolidate the unused value of two or more Cards on a new Ticketmaster gift card.

1.8 Once the monetary value loaded onto your Card at the time of purchase has been used, the Card cannot be reloaded.

1.9 A faulty or damaged Card will not be re-issued unless that Card is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Ticketmaster, or its agents or contractors.

2.1 You can purchase a Card online at Ticketmaster.com.au/giftcards, or in-store at any participating retailer.

2.2 Your Card will be activated and ready to use at the point of purchase. However, it may take up to three working days for an E-Gift Card to be activated and ready to use.

3.1 The Card can only be used to buy tickets to participating events (including paying any applicable fees) and other event-related products through Ticketmaster in Australia (“Ticketmaster Products”).

3.2 You cannot use your Card to buy tickets for events that use Credit Card Entry (being where the credit card used to purchase tickets is scanned at entry to the event).

3.3 You cannot use your Card to buy ticket insurance or to purchase any goods or services other than Ticketmaster Products.

3.4 You cannot use your Card to buy tickets for events taking place outside of Australia.

3.5 No change will be given on purchases made with your Card, but any unspent portion of the value loaded onto the Card at the time of purchase will remain available for future use, in accordance with these Terms and Conditions until the Card expires in accordance with these Terms.

4.1 Your Card can be redeemed in part or in full through Ticketmaster either:

(a) by telephoning 136 100;

(b) online at Ticketmaster.com.au for events at selected venues;

(c) in person at Participating Outlets (See Website for Locations); or

(d) at participating Venue Box Offices for events taking place at that venue only.

4.2 You cannot redeem your Card on any websites other than Ticketmaster.com.au, even if they are websites which are linked to, or referenced on Ticketmaster.com.au (for example: Ticketmaster.co.nz, Ticketmaster.com, oss.ticketmaster.com and resale.ticketmaster.com.au).

4.3 Your Card may only be used to make purchases up to the value loaded onto the Card at the time of purchase, however a payment for Ticketmaster Products can be made partly using the Card and partly by other accepted payment methods (for example, credit or debit cards). In respect of online purchases at Ticketmaster.com.au, the full value of any unused funds remaining on the Card must be exhausted before another payment method will be accepted in respect of the remaining value of the transaction. In respect of telephone purchases, the full value of any unused funds does not have to be exhausted before another payment method will be accepted.

4.4 When using your Card for online transactions you will need the 3 digit security number written on the reverse of the Card in order to complete the transaction. In respect of E-Gift Card purchases, the 3 digit security number will be specified in the e-mail which contains your E-Gift Card.

4.5 You agree that Ticketmaster can reduce the amount of value on your card by the value of all purchases of Ticketmaster Products that are authorised by you. Transactions are authorised by you:

(a) providing details of the Gift Card as required by a Ticketmaster customer services representative or the Ticketmaster website; and

(b) in the case of an E-Gift card, entering your 3 digit security number, or allowing an operator or other person to do so.

4.6 When you authorise a transaction:

(a) you are confirming that you agree to pay the purchase price of the Ticketmaster Product(s) obtained (including any applicable fees or charges); and

(b) you are agreeing to pay that purchase price (including any applicable fees or charges) by way of a reduction in the value that was loaded on your Card at the time of its purchase.

4.7 You acknowledge that your Card may not be used to purchase goods or services that Ticketmaster is not permitted to supply to you (for example, if you are under 18 years of age you may not, by law, be permitted to attend certain events).

5.1 You are entitled to use your Card to purchase Ticketmaster Products up until the date that is: (a) 12 months from the date of purchase of the Card for Cards purchased on or before 5 March 2018; or (b) 3 years from the date of purchase of the Card, for Cards purchased after 5 March 2018.

5.2 After the expiry date for your Card, you will not be able to use your Card again (even if all or part of the value loaded at the time of purchase remains on the card), and nor will you be able to claim a refund of any unused value remaining on the card.

5.3 Upon expiry of the Card any unused value remaining on the Card is forfeited.

7.1 You should treat the Card as if it were cash. If you lose your Card it will not be replaced and you will lose any unused funds on it in just the same way as if you lost your wallet.

7.2 Your Card number and the three digit security number should be kept secret at all times and should not be disclosed to anyone other than to Ticketmaster.

8.1 Ticketmaster may terminate this agreement, cancel your Card, or refuse a transaction if we suspect the Card is being used fraudulently, or in an unauthorised or illegal manner, or if we have reason to believe that you are in breach of this agreement.

8.2 If we need to investigate a transaction on the Card then you must cooperate with us, the police and any other authorised body requiring your co-operation.

8.3 Ticketmaster can cancel any Card and/or terminate this agreement and refund any unused funds to you at any time if we give you 30 days notice. The Card remains our property.

Any personal data which you may from time to time provide in connection with your Card shall be processed in accordance with Ticketmaster’s Privacy Policy which can be viewed online at ticketmaster.com.au/h/privacy. If you are unable to access this Policy online, please call 136100 to request a copy. It is important that you carefully read and understand the Ticketmaster Privacy Policy.

10.1 You are responsible for the use and security of your Card and you are liable for all transactions for which your Card is used (except to the extent of any fraud or negligence by Ticketmaster or any employee of Ticketmaster). If your Card is lost or stolen, or you suspect it has been used for a transaction that you have not authorised, report this immediately by calling 136100.

10.2 Ticketmaster will not accept liability for Cards which are lost, stolen, destroyed or used without permission, unless Ticketmaster has caused this by its negligence.

10.3 To the extent permitted by law, Ticketmaster shall not be liable for loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; loss of data or use of data; or consequential, special or indirect loss or damage; even if it has been advised of the possibility of such loss or damage.

10.4 To the extent permitted by law, Ticketmaster will not be liable to you for any loss or damage (either direct or consequential), nor be in default under these Terms and Conditions, for any failure to perform any of its obligations in relation to the Card which is caused by an event that could not reasonably be controlled or prevented. These events include acts of God, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, or disruption by war, and other acts or omissions of third parties.

10.5 Subject to the Terms and Conditions of this agreement (but without prejudice to paragraphs 5.2 and 5.3), in no circumstance will Ticketmaster's liability to you exceed an amount which is equal to the amount of unused value remaining on the Card on the earliest of the date on which: (a) the Card is cancelled by Ticketmaster; or (b) this agreement is terminated by Ticketmaster; or (c) the Card expires.

10.6 Nothing in this agreement seeks to exclude or limit any liability for: (a) death or personal injury caused by negligence; (b) fraudulent misrepresentation; or (c) any other type of liability which cannot by law be excluded or limited.

Ticketmaster may change the Terms and Conditions of this agreement at any time by posting an amended version on ticketmaster.com.au/h/terms for one or more of the following reasons:

(a) to reflect the introduction or development of new systems, methods of operation, services or facilities (including, without limitation, the addition or removal of goods or services that may be purchased with the Card);

(b) to reflect a change or an expected change in market conditions, general good practice or the cost of providing services to our customers;

(c) to comply with any contract, law, regulation or order binding on Ticketmaster;

(d) to conform with or anticipate any changes in the law or taxation, any codes of practice or recommendations of the Australian Securities & Investments Commission or other regulatory body;

(e) to ensure that our business is run prudently and remains competitive;

(f) to take account of a ruling by a court, ombudsman, regulator or similar body having legal or commercial jurisdiction over Ticketmaster;

(g) Where we, acting reasonably, determine that such change(s) will not be to your detriment;

(h) to rectify any mistake that might be discovered in due course; or

(i) by agreement with you.

12.1 Any delay or failure to exercise any right or remedy under this agreement by Ticketmaster shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.

12.2 If any provision of this agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.

12.3 We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this agreement.

12.4 No third party who is not a party to this agreement has a right to enforce any of the provisions of this agreement.

12.5 This agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victorian Registry) in relation to any claim or matter arising out of or in connection with this agreement (including non-contractual disputes or claims).

13.1 If you need assistance, you can contact Customer Services by telephoning 136 100 between the hours of 9.00 am and 5.00pm on Monday to Friday, by writing to Customer Services at Ticketmaster, GPO Box 762, Melbourne VIC 3001, Australia or by e-mailing via the website at help.ticketmaster.com.au

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