THE LUME Melbourne is open seven days a week. Opening and closing times are subject to change.
Our Standard Entry Times are:
Monday-Wednesday: 10:00am-6:30 pm (last entry 5:00pm)
Thursday-Saturday: 10:00am-9:30 pm (last entry 8:00pm)
Sunday: 10:00am-6:30 pm (last entry 5:00pm)
The main experience will run for approximately 1.5 hours after the last entry time.

THE LUME Melbourne is located at Melbourne Exhibition Centre, 5 Convention Centre Place, South Wharf. It is next to the Novotel Hotel and across the road from DFO South Wharf. The closest entry doors are located next to the Novotel Hotel/DFO parking complex. Once inside the building, you will find THE LUME Melbourne located directly inside to the right. Please follow all directional signage or reach out to one of the friendly visitor experience team members for further guidance.
For more information on getting to THE LUME Melbourne click here.

THE LUME Melbourne is suitable for strollers and is wheelchair accessible. Please click here. for more information on accessibility at the MCEC. To purchase your accessible tickets (with a free companion ticket on the provision of a companion card), contact Ticketmaster’s Accessible Bookings on 1300 446 925. Service Hours: 7 days 9:00am to 5:00pm.

For information regarding your arrival visit our Plan Your Visit Page.
For specific accessible requests please contact us via our online form.

THE LUME Melbourne experience does not include smoke, haze or strobe lights. While the projected images and animations within the experience are slow-moving, if you are sensitive to moving light or have been diagnosed with photosensitive epilepsy, please be advised that some moving light may trigger seizures in some people. If you are feeling unwell please let our friendly staff know.

THE LUME Melbourne is a cash-free venue. No cash is accepted as a form of payment anywhere within the venue. We accept all major credit and debit cards and forms of contactless payment.

We encourage visitors to leave bags at home and to avoid bringing any large items.
Bags may be visually inspected at entry by THE LUME Melbourne Staff and may be required to be cloaked at the MCEC cloakroom.
The following items are prohibited:
• Food & Beverage including Alcohol
• Illegal substances including controlled, dangerous or illicit drugs
• Flammable devices (flares, fireworks and smoke bombs)
• Anything that could be used as a weapon such as sharp items including knives
• Suspicious items or items which may look like a weapon
• Professional cameras or recording devices
• Laser pointers
• Offensive signage or clothing
• Drones or unmanned aerial vehicles (UAVs)
• Personal chairs or other furniture
• Any other item that may cause harm or public nuisance or could interfere with others in the venue

Food and beverages are available inside the venue at the restaurant. Small bites, light meals, share plates, child-friendly options and desserts feature, alongside a comprehensive selection of alcoholic and non-alcoholic beverages.
No outside food or beverage can be consumed inside the venue.
Please note that THE LUME Melbourne accepts cashless payments only.

Before your visit please read the following information:
• THE LUME Melbourne conditions of entry
• MCEC conditions of entry
• MCEC venue facilities and information

Tickets for Connection are currently on sale until 1 October, 2023. To buy tickets click here.

For Connection, bookings placed through Ticketmaster are for flexible entry across the day, so you are welcome to arrive at your leisure.

The LUME Melbourne is not an art gallery in the traditional sense, and there are no physical original artworks on display. It is an immersive multimedia art experience that combines high-definition projections of paintings and photography with digital surround sound, projected at a scale of 11m high which offers visitors the ability to see the details of the artists’ works unlike ever before. More than 1,000 images transform every wall and floor surface.

We encourage you to move around freely to view THE LUME Melbourne from different perspectives and visit all areas of interest. There is some seating available, and you can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.

If you’d like to upgrade your existing ticket, please click here to complete a ticket exchange request in your Ticketmaster account or call the dedicated Ticketmaster phone number for THE LUME Melbourne 1300 553 265 (until 5:00pm).
If you have pre-purchased an Official Program, we will amend your upsell and remove the cost of the program from the Grande Vue Reserved Seating Package.
If you would like to book for 1, you can upgrade your general entry ticket in person at our box office or at the café (subject to availability). For any questions please contact us via our online form.
Seating is based on first come, first served.
Your table is reserved for 1 hour from your session time. We recommend you give yourself enough time to get to your reserved table. Unfortunately, we are unable to extend your booking longer than 1 hour as we need to make room for the next visitors. If you’d like to stay longer you are welcome to move to the Café tables in the area behind (subject to availability).
The chairs and tables are set in a way to create the sensation that you’ve been transported to the streets of Paris, sipping on wine shoulder to shoulder whilst taking in the scenic views of late 19th century France. For this reason we are unable to accommodate high chairs or prams in this reserved area. Please contact us via our online form. if you have specific enquiries and we will do our best to accommodate you.
Please note that the Grand Vue Dining Package is no longer available as of Monday 27th February, 2023. While food and beverage is not included in the Grande Vue Reserved Seating, you are free to enjoy a light meal, share plate or indulgent dessert of your choice at an additional cost. Click here to view our Café de Flore menu.

The full suite of experiences available at THE LUME Melbourne - including the Best Seat in the House ticket - are sold through THE LUME Melbourne’s website, which you can visit here.

Yes. There is no minimum age to visit the experience and child-friendly dishes are available at the restaurant. All young children must be accompanied by a responsible person. Baby change facilities are available inside the venue. A dedicated parents room is located near the MCEC Customer Service Desk.

Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. If you post them on social media, use the hashtag #thelumemelbourne so more people can see the experience through your eyes.

Please be advised that flash photography is not permitted inside THE LUME Melbourne.

Commercial photography or video is not permitted at THE LUME Melbourne without prior written permission. If you are planning to film in or around the venue, please contact us.

The full suite of experiences available at THE LUME Melbourne - including the Best Seat in the House ticket - are sold through THE LUME Melbourne’s website, which you can visit here.

We strongly recommend you book tickets online in advance. There is also a box office on site at THE LUME Melbourne, but same day ticket availability cannot be guaranteed. To ensure a comfortable and safe visit for all visitors, access to THE LUME Melbourne is by timed entry.
All patrons require a ticket for fire and security access control. This includes children 0-3 years old. Free tickets for children 0-3 years old can be purchased online for most entry times.
To buy tickets for Connection click here. To buy tickets for all other events from June 23 click here. or call THE LUME Melbourne on (03) 8638 0609.

Connection: Ticket prices and entry times vary according to the time and date booked. Prices may vary on weekends and Public Holidays.
Ticket prices:
$84: VIP Experience
$49: Adult
$44: Seniors
$39: Student
$34: Child (4-15 years)
$134.50: Family
$147: Annual Access

Children aged 3 and under are free and can be added to your booking.
Additional transaction fees may apply.
To buy tickets click here.

Connection: Discounted group tickets are available for groups of 6 or more through THE LUME Melbourne’s website. When booking online select the Ticket, then choose the Group ticket type and add 6 or more tickets to cart. Click here to book online. To enquire about booking a school excursion please complete THE LUME Melbourne’s online form here.

Ticketmaster Gift Cards are no longer available to purchase for THE LUME Melbourne. If you have an existing Ticketmaster gift card, it can still be used to buy any tickets to THE LUME Melbourne that are available to purchase through Ticketmaster (noting this is a limited range and not reflective of the full suite of experiences available to book through THE LUME Melbourne website).

Yes, you can purchase a gift card for THE LUME Melbourne here. Delivered to the recipient’s email address instantly or at a time of your choosing, a convenient digital gift card for THE LUME Melbourne will help your loved one access a truly memorable experience. Gift cards are redeemable to purchase tickets to any of THE LUME Melbourne’s experiences - ranging from breathtaking digital art to energising wellness classes - as well as in the Merchandise Store. Gift cards are not redeemable at THE LUME Melbourne’s restaurant. Please note that a 1.99% transaction fee applies to online gift card purchases.

Tickets for Connection and all other events at THE LUME Melbourne from June 23 are available through the LUME Melbourne website, Ticketmaster Australia and Red Balloon, which are the ONLY authorised ticket sellers. Please be aware that THE LUME Melbourne has no obligation to honour tickets purchased via unauthorised resellers, such as Viagogo, eBay, Facebook Marketplace, and Gumtree. These may be invalid tickets and you may be refused entry.

There will also be self-service points of sale and a box office at the venue, however advanced bookings are recommended as some times may sell out.

Want to exchange your tickets for an event? Please click here to complete a ticket exchange request. For all other ticketing enquiries, please log into your Ticketmaster account, click ‘My Tickets’, find your tickets for THE LUME Melbourne and select ‘Need Help with this Order’. If you have already logged a help enquiry with Ticketmaster, don’t worry - they will respond to and resolve your enquiry even if your original session date has passed. Help us by not logging multiple help enquiries, Ticketmaster’s customer service teams are working to respond to your query as soon as possible. Need help lodging a help enquiry? Click here.

Please log into your Ticketmaster account, click ‘My Tickets’, find your tickets for THE LUME Melbourne and select “Need Help with this Order”. Ticketmaster will then help you with your enquiry. Need help lodging a help enquiry? Click here.

THE LUME Melbourne works alongside the Melbourne Convention and Exhibition Centre (MCEC) and the Victorian Government Department of Health to provide the highest standards for a safe, contact-free environment.
The experience is designed to be a personal journey of exploration allowing visitors to self-distance. Our friendly, trained staff are positioned throughout the venue ensuring our COVID Safe Plan is being followed.
Our top priority is to ensure the safety of our visitors and staff.
This includes:
• Timed and staggered entry with separate entry and exits to the gallery
• Limited ticket capacity within each session time slot to allow for physical distancing
• Creating a non-touch environment and providing sanitiser stations throughout the venue
• Additional cleaning of the venue in high-traffic areas
• Online tickets to limit handling and minimising box office queues
• Flexible ticketing to make exchanges available to anyone who is unwell. Account holders can request an exchange to another date by clicking here
• Providing up-to-date information about your event via email 48 hours beforehand
• A Cash-Free venue

For more information about venue safety at MCEC please click here. Thank you for your understanding and support in helping to keep everyone safe. Thank you for your understanding and support in helping to keep everyone safe. If you have further questions, please contact us via our online form.